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FAQ. Buyers

1. What is the GlobalRusTrade.com electronic trading platform? Why is it profitable for me to use the site as a buyer?
GlobalRusTrade.com is a marketplace that hosts products and services of different companies from different countries. The platform's operation model is convenient because of the ability to quickly compare the goods and services of different companies, learn about new manufacturers and their products and choose the most optimal option.
2. How to find suppliers of a specific product or service?
To find a supplier of a specific product or service, you can use the search function on the site. In order to facilitate the process of finding the desired product or service, you can leave a request through a special form. The seller will be able to see your application and contact you.
3. How to make an order?
1. Select products and click "Add to cart" in the product card.
2. Go to the Cart section and click "Go to checkout".
3. If you are not authorized in the GlobalRusTrade.com system, you can enter the system or continue ordering without authorization by clicking "Continue without authorization".
4. Enter your details and select the country where the delivery will be made.
5. Select the region, city, desired delivery method and service, enter the address.
6. Read the Privacy Policy and User Agreement and check the box on the right side of the screen.
7. Click "Checkout", then "Proceed to payment".
8. Pay for the order on the authorized bank page, after which the order will be processed.

If you are unable to place an order, describe the difficulties you have encountered in a letter and send it to info@globalrustrade.com. We will reply to you as soon as possible.

Please note that orders are processed daily from 10 am to 7 pm Moscow time (GMT +03: 00).
4. How to pay for an order?
Enter your bank card details on the authorized bank page:
- Card type;
- Card number;
- Card validity period (indicated on the front side of the card);
- The name of the cardholder (in Latin letters, exactly as indicated on the card);
- CVC2 / CVV2 code.

If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card to go through the authentication procedure. For information on the rules and methods of additional identification, check with the Bank that issued your bank card.

By paying for the order, you agree to the terms of the public Offer, available at: https://globalrustrade.com/ru/info/public-offer.
5. How is the security of online payment guaranteed?
The security of processing Internet payments through the bank's payment gateway is guaranteed by the PCI DSS international security certificate. Information is transmitted using SSL encryption technology. This information is not available to unauthorized persons.
6. How will the order be delivered?
Delivery of goods is carried out by Boxberry services or Russian Post. The delivery time of the goods depends on the time of transfer of the goods to the delivery service and the destination. Shipping cost is calculated according to the rates of delivery services and depends on the destination and weight of the order. Shipping costs will be included in the total order amount on the checkout page.
7. Purchase returns
The procedure for returning goods is regulated by Article 26.1 of the Federal Law "On Protection of Consumer Rights". You can refuse the goods at any time before the transfer, and after the transfer of the goods - within seven days.
To return a product that did not suit you or did not like it, send an application to our address order@globalrustrade.com. In the reply letter you will receive further instructions for the return.
Please note that an item can be returned if:

- no traces of use;
- the presentation has been preserved;
- the packaging is not damaged;
- preserved consumer properties (including the expiration date);
- you return the entire set of goods;
- a document has been preserved confirming the fact and conditions of purchase of the specified product.

You cannot refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person purchasing it.

If the goods arrived damaged or defective, write to us in chat or e-mail order@globalrustrade.com, in a response letter you will receive instructions on how to return the money.